Terms and conditions of sale

PIANO ACADÉMIE – GENERAL TERMS AND CONDITIONS OF SALE

Last updated: 11 August 2026

English translation – In the event of any discrepancy or difference of interpretation between the French and English versions, the French version shall prevail, subject to applicable mandatory law.

PREAMBLE

These General Terms and Conditions of Sale (“Terms and Conditions”) apply to all services provided by Piano Académie, including services offered through its website, application and online personal account.

They govern the contractual relationship between Piano Académie and any purchaser, whether a consumer or professional, purchasing or subscribing to a service.

By confirming an order or registration, the purchaser acknowledges having read and accepted these Terms and Conditions without reservation.

Where registration concerns a minor, the order or registration must be made or authorised by the minor’s legal representative.

ARTICLE 1 – PRODUCTS AND SERVICES

Piano Académie provides services including:

• in-person piano lessons;
• online piano lessons;
• music theory and musicianship classes;
• group and individual lessons;
• subscriptions;
• lesson packages;
• individual lesson bookings;
• educational activities, workshops and other related services;
• rehearsal studio bookings, where available.

Services are offered subject to the availability of places, time slots and teachers.

Photographs, illustrations and presentation materials appearing on Piano Académie’s various media are provided for information purposes only and are not contractually binding.

ARTICLE 2 – PRICES AND PAYMENT METHODS

Prices are stated in euros, including all applicable taxes (VAT), unless otherwise indicated.

The applicable price is the price displayed at the time of purchase or subscription.

Piano Académie reserves the right to change its prices at any time. Price changes shall not affect services that have already been paid for in full, except where otherwise provided in the relevant offer or agreed by the customer.

Accepted payment methods may include:

• bank card;
• SEPA direct debit;
• bank transfer.

Payment terms and payment dates are specified at the time of subscription or purchase.

3.1 Subscriptions

Unless otherwise stated at the time of subscription, monthly subscriptions have no minimum commitment period and are renewed monthly until cancelled.

Any cancellation request must be made at least 5 working days before the next renewal date.

Subscriptions may be cancelled using the cancellation function available through the Piano Académie personal account or application, in accordance with applicable law. Cancellation may also be requested in writing.

Where a cancellation request is submitted within the required period, the subscription ends at the end of the period already paid for.

If the cancellation request is not submitted within the required period, the next payment may be collected and the subscription will end at the following renewal date.

Piano Académie will acknowledge receipt of the cancellation request and inform the subscriber of the date on which cancellation will take effect.

3.2 Lesson packages

Packages of 5 or 10 lessons are valid for 6 months from the date of purchase, unless otherwise stated at the time of purchase.

Unused credits remaining after their expiry date are forfeited and are not refundable, subject to any mandatory statutory provisions.

Lesson packages cannot be suspended or terminated early unless otherwise required by applicable law.

ARTICLE 4 – TEMPORARY SUSPENSION OF A SUBSCRIPTION

Any request to suspend a subscription temporarily must be made in writing at least 5 working days before the requested suspension date.

A suspension may be granted for a minimum period of one week and a maximum period of four weeks.

No refund is issued during a suspension. Instead, the next payment date is postponed according to the length of the approved suspension.

All suspension requests are subject to approval by Piano Académie.

Each subscription may be suspended a maximum of twice during any rolling 12-month period, for a combined maximum of four weeks.

Where a suspension results from an exceptional closure of Piano Académie or an exceptional reduction in the availability of classes, it will not count towards the subscriber’s personal suspension allowance.

Where a personal suspension exceeds four weeks, the subscription may be considered